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Elements and Performance Criteria

1. Determine and document member investment instructions
   • All member investment instructions are accurately and promptly documented
   • Instructions are clarified with member when necessary and checked that they are in accordance with the trust deed
2. Implement member instructions
   • Instructions are implemented without amendment or interpretation according to company procedures
   • Requirements are fulfilled according to company procedures and within required timeframes
   • All investment documentation is accurately maintained according to company procedures
3. Confirm investment arrangements with the member
   • Member investment instructions are confirmed and documented
   • Regular reports on investments are prepared in accordance with instructions and relevant legislative requirements

Required Skills

Required skills

communication skills to

use questioning and active listening to gather and check information

liaise and share information with others

communicate appropriately with people from diverse backgrounds

numeracy skills to

interpret numeric data and from this perform calculations related to achieving required outcomes

IT skills to

use computer applications word processing spreadsheet database specific purpose computer systems

access and update records electronically

reading skills to

read and understand relevant procedures

read and interpret applications and supporting documentation

writing skills to

accurately record information

prepare professional letters and emails

organisational skills to efficiently plan and sequence work

problem solving skills to address inaccuracies and omissions in applications

analytical skills to effectively analyse information and data

Required knowledge

product terms and conditions

company policy procedures guidelines and authorities

superannuation fund structure

industry sector compliance requirements

investment and finance terminology

computerised superannuation systems and procedures

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to determine and document member instructions implement member instructions confirm investment arrangements with member
Context of and specific resources for assessment	Assessment must ensure competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment access to and the use of a range of common office equipment technology software and consumables access to financial services product information access to information about a workplace policies and procedures
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit evaluating an integrated activity which combines the elements of competency for the unit or a cluster of units of competency observing processes and procedure in workplaces verbal or written questioning on underpinning knowledge and skills evaluating samples of work accessing and validating third party reports setting and reviewing workplace business simulations or scenarios
Guidance information for assessment

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Member Investment instructions may be provided by:

authorised form verbal authority (i.e. over the phone)

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